Shipping Policy

Shipping Policy

Estimated Processing Time:

80% of orders are delivered within 6-9 business days.
15% are delivered within 9-12 business days.
5% are delivered after 12 business days.

Delivery Time:

The estimated delivery time for your order is 6-9 business days after it has been shipped. This timeframe excludes weekends and public holidays. During peak seasons, delays of 5-6 additional days may occur. We appreciate your patience and understanding.

Preparation Time:

Your orders are carefully prepared before shipment. A processing time of 1-4 business days is required to process, package, and prepare your order for shipping.

Tracking and Notification:

Once your order is shipped, you will receive a tracking number and delivery details via email. You can track your shipment in real-time.

Delivery Address:

Please ensure that your delivery address is correct when placing your order. Puffeyy is not responsible for any issues caused by incorrect or incomplete addresses.

Delays:

Shipping times may be affected by international logistics and, in rare cases, delays may occur. If this happens, we kindly ask for your patience.

If you have not received your tracking information, please contact us at: info@puffeyy.com

Delivery Issues:

At checkout, customers are informed of an estimated delivery date based on their selected shipping option.

Deliveries are expected to be made within a maximum of 30 business days.
If your order has not arrived within this period, please contact us, and we will take the necessary steps to resolve the issue.
If the delivery is not completed within a reasonable timeframe, the customer has the right to cancel the order and request a full refund, including taxes and shipping fees.
The seller is responsible for the package until it is delivered to the customer.

If you notice any damage or missing items in your package, please report it to the courier within 3 days of receiving your order.

For further assistance, feel free to contact our customer support team!